OUR CAPABILITY IN SALES STRATEGY, SKILLS DEVELOPMENT, COACHING AND CONSULTING
Specific Skills Training courses can be found listed here.  Also check out our new solutions for developing a customer focused organisation: specifically developed modules to help East European Companies get and keep profitable customers!

Selling skills for consultative markets
Aimed at individuals that wish to develop the skills of selling with a customer focus rather than a product focus. Very practical and activity based. It can also provide a sales language for corporations wishing to co-ordinate their sales activity into a single mind focus. This programme can be toned down for sales people who operate in largely transactional markets.  Solutions such as these have been developed and successfully implemented for financial services, life, telecom, capital goods industries and many others

Sales Management 
For first time sales managers covering the basic role, sales planning, leadership and coaching. Also role-playing difficult situations. Is also based upon a generic sales process that explores where and how sales managers add value to the sales person and the customer relationship.

Strategic selling
Planning and execution of strategies to capture major long term accounts.

Customer service training
Everyone is part of the customer chain and everyone needs to understand their role in the chain. Customer service is still vital to ensure repeat business and build around existing customers. This training will provide your people with the right skills, attitude and enthusiasm to get your customers coming back for more whilst enhancing employee satisfaction.

Developing a sales personality
 Focus on the behaviour of the sales person and relate it to behavioural choice. Also categorise buying behaviour and how we can choose congruency or not depending upon the outcomes we seek. Plus an examination of managing conflict as an approach to un-blocking sales A combination of behavioural theory and role-play type exercises.

Key account management 
How to manage the process of major accounts, covering: Are you ready for key account management, selection of accounts, team working, negotiating, relationship development.

Negotiation skills
In today's cost conscious environment sales people are faced increasingly with the professional buyer. This course aims to get you ready to preserve your margins without sacrificing relationship with key customers.

Presentation skills
For sales or none sales people: Getting your message across to buyers internal and external has never been so challenging, this programme will equip sales people with the right skills and attitude to communicate effectively and get results.

"modelling" projects 
Identifying very specific attitudinal and behavioural aspects of successful people in a particular field, e.g. sales or customer service.  From this the company can improve their recruitment and selection process and also make their training really specific to match the skills of the top performers.  This can prove highly cost effective.

For further information on any of the above issues contact Shekhar Varma, head of our Sales Capability, tel +44 7973 727803 email:shekhar@indigotraining.net